Doctor on Call Dubai | Patient Rights & Responsibilities

Patient Rights

As a patient at Doctor on Call 247, you have specific rights to ensure your healthcare experience is respectful, informed, and safe. These include:

Right to receive compassionate, dignified, and respectful care, regardless of race, religion, gender, or financial status.
Right to be informed about your diagnosis, treatment options, and possible outcomes in understandable terms.
Right to privacy and confidentiality of all medical records and communications.
Right to participate in decisions about your healthcare, including the ability to refuse or discontinue treatment within legal limits.
Right to seek a second opinion or transfer care to another qualified provider.
Right to receive emergency care when necessary, without any delay.
Right to be informed about the costs of treatment before receiving care, whenever possible.

To ensure effective and efficient healthcare services, patients are expected to fulfill their responsibilities, including:

Provide accurate and complete information about your medical history, current symptoms, and medications.
Follow the treatment plan recommended by your healthcare provider and communicate any concerns about it.
Respect the rights, privacy, and dignity of healthcare staff and other patients.
Meet financial obligations for your healthcare services promptly.
Comply with the rules and policies of the healthcare facility.
Inform your doctor of any changes in your health or any adverse reactions to prescribed treatments.
Ensure that any advance directives, such as living wills or power of attorney, are shared with the healthcare provider if applicable.

In case of any query, suggestion or complaint, you can
connect with the customer support team of
Doctor on Call 24/7 from any of the following ways.

Email: support@doctoroncall247.com

Phone: +1 800-123-4567